Shipping & Returns

Shipping

Orders typically ship within 1 business day from the United States. We use the carrier displayed at checkout (USPS or UPS depending on weight and destination). You’ll receive a shipping confirmation email with a tracking number once your order is on its way.

Risk of loss passes to you upon delivery by the carrier. If a package arrives damaged or never arrives, contact us right away at [email protected] and we’ll work with you to resolve it.

Signed books: paperback and hardcover orders may be personally signed by the author when noted on the product page.

Returns — Physical Books

Items ordered directly from Indie Pen Press LLC may be returned to us under the following conditions:

• Items must be unread, undamaged, and in resaleable condition, with all components intact
• Return shipments must include a copy of the original packing slip
• Return shipments must be sent by traceable means (such as USPS Priority Mail or UPS Ground) within 30 days of the delivery date

Returns that meet these conditions should be sent to:

Indie Pen Press LLC
Returns Department
11010 Harbor Hill Dr.
Ste. B101
Gig Harbor, WA 98332

Signed books are eligible for return only if they are not personalized. Once personalized (addressed to your name, requested note added), the personalization makes them non-resaleable.

Refunds — Physical Books

We refund the value of the returned merchandise and applicable sales taxes. Original order shipping and return freight charges are not refunded, except when the book arrived damaged or incorrect — in those cases, we cover return shipping too.

Refunds are issued to the payment method used on the order within 5–10 calendar days of us receiving the returned item(s).

We recommend keeping a copy of your return tracking number for reference.

Digital Products — eBooks & Audiobooks

Digital purchases (eBooks, audiobooks) are delivered via BookFunnel or directly via email link after payment. Once a download or access link has been provided, digital purchases are non-refundable, unless the file is defective or substantially different from its description.

If you experience an issue accessing a digital purchase, email [email protected] — we’ll resolve it directly, typically without needing a refund.

Damaged or Incorrect Orders

If an order arrives damaged, incomplete, or contains the wrong item, contact us within 7 days at [email protected]. We’ll send a replacement or issue a full refund — your choice — and we cover return shipping for the original item.

Questions

Email [email protected] — we typically respond within one business day.